Virtual Medical Assistance
Care Gain Solutions provides reliable Virtual Medical Assistance and administrative support designed to reduce the day-to-day workload of medical practices. Our team works as an extension of your practice, supporting administrative workflows so your clinical and office staff can focus on patient care and practice growth.
Our Services:
Patient Scheduling & Communication
- Appointment scheduling and rescheduling
- Appointment confirmations and reminders
- Incoming and outgoing patient calls
- Patient follow-ups
- New patient registration and intake support
- Patient and provider message coordination
- Insurance eligibility and benefits verification
- Active coverage verification
- Copay, coinsurance, and deductible information
- Service-specific benefit verification
- Payer portal checks and insurance follow-ups
- Medication prior authorizations
- Service and procedure authorizations
- Submission and status tracking
- Insurance company follow-ups
- Pharmacy coordination
- Additional documentation follow-ups
- EHR/EMR administrative updates
- Patient demographic updates
- Referral coordination
- Medical document organization
- Pharmacy communications
- Provider and patient message support
- General back-office administrative assistance
- Provider credentialing assistance
- Payer enrollment support
- CAQH administrative support
- Credentialing status tracking
- Recredentialing support
- Payer follow-ups
- Licensing administrative assistance
- Coordination with your existing billing team
- Collection of missing billing information and documentation
- Insurance follow-ups
- Claim-status administrative support
- Patient billing coordination
Support Built Around Your Practice:
Every medical practice operates differently. Rather than providing a one-size-fits-all service, Care Gain Solutions works to understand your practice’s workflow, EHR/EMR systems, scheduling processes, payer requirements, billing coordination, and administrative needs.
Services can be customized according to the specific responsibilities your practice would like our team to handle.
Hipaa & Data Security:
Care Gain Solutions takes the privacy and security of patient information seriously. Appropriate agreements and safeguards are established before routine access to Protected Health Information (PHI), and access is limited to the systems and information necessary for assigned responsibilities.
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